Complaints Policy

Complaints Policy

We are committed to providing a high standard of legal service.

If something goes wrong, we want to know so we can put it right.

1. How to Make a Complaint

If you are unhappy with our service, please contact us by email or in writing:

Complaints Officer:

Maxy Augustine

[email protected]

Please provide:

• Your name

• File reference number

• Details of your concern

• What outcome you seek

2. What Happens Next?

We aim to:

• Acknowledge your complaint within 5 working days

• Investigate your concerns independently

• Provide a full written response within 8 weeks

If more time is required for a thorough investigation, we will inform you.

3. If You Are Not Satisfied

If you are not satisfied with our final response, you may contact:

Legal Ombudsman

PO Box 6167

Slough, SL1 0EH

Phone: 0300 555 0333

Website: www.legalombudsman.org.uk

Email: [email protected]

You must contact the Legal Ombudsman:

• within 6 months of our final response, and

• no later than 1 year from the problem occurring or from the date you became aware of the issue.

4. Complaints About Professional Conduct

f your complaint relates to professional misconduct, you may contact:

Solicitors Regulation Authority (SRA)

www.sra.org.uk/consumers/problems

We take all complaints seriously and are committed to resolving them fairly and promptly.

Leonard Legal Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No. 645690).

Registered in England and Wales (Company No. 11056575).

Registered office: 44 London Road, Southampton, SO15 2AH.

A list of directors is available for inspection at the registered office.

All legal services are provided subject to our Terms of Business.

© Leonard Legal Ltd — All rights reserved.

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