Privacy Policy

Privacy Policy

Leonard Legal Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, store, and safeguard your information in accordance with:

• UK GDPR

• Data Protection Act 2018

• Solicitors Regulation Authority (SRA) rules

1. Who We Are

Leonard Legal Ltd

Registered Office: 44 London Road, Southampton, SO15 2AH

Authorised and Regulated by the Solicitors Regulation Authority (SRA No. 645690).

We are the “data controller,” meaning we determine how your personal data is processed.

2. What Information We Collect

We may collect:

• Name, address, date of birth

• Contact details (email, phone)

• Identification documents

• Bank/payment information

• Case-related information

• Immigration or medical documents (where required)

• Website usage data (cookies, analytics)

We only collect information necessary for your legal matter.

3. How We Use Your Information

We use your personal data to:

• Provide legal services

• Verify identity and prevent fraud

• Manage billing and payments

• Respond to enquiries

• Meet regulatory and legal obligations

• Improve website performance and security

We do not sell or share your data with third parties for marketing.

4. Legal Basis for Processing

We process your information under:

• Contractual necessity

• Legal obligations

• Legitimate interests

• Explicit consent (where required)

5. Sharing Your Data

We may share your information with:

• Courts and tribunals

• Opposing legal representatives

• Expert witnesses

• Barristers

• Government authorities

• Trusted service providers (IT, email, file storage)

We ensure all third parties follow GDPR standards.

6. How We Store Your Data

Data is stored securely using:

• Encrypted systems

• Restricted-access servers

• Secure cloud storage providers

We keep your data only as long as necessary, usually 6 years after your matter closes.

7. Your Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion (where applicable)

• Restrict processing

• Object to processing

• Data portability

To exercise your rights, contact:

📧 Our Email

8. Cookies

Our website uses cookies to improve user experience.

You may accept or reject cookies through your browser settings.

9. Complaints

You may complain about data handling to:

Information Commissioner’s Office (ICO)

www.ico.org.uk

10. Updates

We may update this privacy policy periodically.

Last updated: Dec 2025

Complaints Policy

We are committed to providing a high standard of legal service.

If something goes wrong, we want to know so we can put it right.

1. How to Make a Complaint

If you are unhappy with our service, please contact us by email or in writing:

Complaints Officer:

Maxy Augustine

[email protected]

Please provide:

• Your name

• File reference number

• Details of your concern

• What outcome you seek

2. What Happens Next?

We aim to:

• Acknowledge your complaint within 5 working days

• Investigate your concerns independently

• Provide a full written response within 8 weeks

If more time is required for a thorough investigation, we will inform you.

3. If You Are Not Satisfied

If you are not satisfied with our final response, you may contact:

Legal Ombudsman

PO Box 6167

Slough, SL1 0EH

📞 0300 555 0333

🌐 www.legalombudsman.org.uk

Email: [email protected]

You must contact the Legal Ombudsman:

• within 6 months of our final response, and

• no later than 1 year from the problem occurring or from the date you became aware of the issue.

4. Complaints About Professional Conduct

If your complaint relates to professional misconduct, you may contact:

Solicitors Regulation Authority (SRA)

www.sra.org.uk/consumers/problems

We take all complaints seriously and are committed to resolving them fairly and promptly.

Leonard Legal Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No. 645690).

Registered in England and Wales (Company No. 11056575).

Registered office: 44 London Road, Southampton, SO15 2AH.

A list of directors is available for inspection at the registered office.

All legal services are provided subject to our Terms of Business.

© Leonard Legal Ltd — All rights reserved.

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