2.1 Chatbot Purpose and Limitations

Our website features an AI-powered chatbot designed to:

• Answer general questions about our services

• Provide basic information about legal processes

• Help you navigate our website

• Direct you to relevant resources and contact information

• Assist with booking consultations

The chatbot does NOT:

• Provide legal advice

• Create a solicitor-client relationship

• Replace consultation with a qualified solicitor

• Analyze your specific legal situation

• Provide advice you can rely upon in legal matters

2.2 Not Legal Advice

IMPORTANT: Chatbot responses are not legal advice and must not be relied upon as such.

The chatbot provides general information only. It cannot:

• Assess the legal merits of your case

• Advise on specific courses of action

• Analyze documents or evidence

• Provide opinions on legal outcomes

• Replace professional legal consultation

Any information provided by the chatbot is for general guidance purposes only. You should not make decisions or take action based solely on chatbot responses without obtaining formal legal advice from a qualified solicitor.

2.3 Accuracy and Reliability

While the chatbot is programmed to provide helpful information:

• Responses may contain errors, inaccuracies, or incomplete information

• The chatbot may misunderstand questions or provide irrelevant responses

• Information may be out of date due to changes in law or regulations

• The chatbot has limitations in understanding context and nuance

• Technical issues may affect chatbot functionality

We do not guarantee the accuracy, completeness, or reliability of any information provided by the chatbot.

2.4 Data Collection and Privacy

Information You Provide:

When you interact with the chatbot, the system may collect:

• Your questions and messages

• Your name, email address, or phone number (if you provide them)

• Technical data (IP address, browser type, device information)

• Date and time of conversations

• Pages visited on our website

How We Use Chatbot Data:

Data collected through the chatbot is used to:

• Respond to your queries

• Improve chatbot functionality and accuracy

• Analyze website usage and user experience

• Follow up on service enquiries

• Comply with legal and regulatory obligations

Data Storage and Security:

• Chatbot conversations are stored securely

• We implement appropriate technical and organizational measures to protect your data

• Data is retained in accordance with our Privacy Policy

• We do not sell or share your information with third parties for marketing purposes (except as described in our Privacy Policy)

Your Rights:

You have rights under data protection legislation including:

• Right to access your data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to restrict processing

• Right to data portability

• Right to object to processing

For full details, please see our Privacy Policy.

2.5 No Confidentiality Guarantee

Communications with the chatbot are NOT confidential and are NOT protected by legal professional privilege.

Do not disclose:

• Sensitive personal information

• Confidential details about your legal matter

• Information you wish to keep private

• Documents, evidence, or detailed case facts

Legal professional privilege only attaches once you formally instruct us as your solicitor and a solicitor-client relationship is established.

If you need to discuss confidential matters, please contact us directly to arrange a private consultation.

2.6 No Solicitor-Client Relationship

Using the chatbot does NOT create a solicitor-client relationship.

A formal solicitor-client relationship is only established when:

• You formally instruct Leonard Legal Ltd in writing

• We confirm acceptance of your instruction in writing

• You agree to our Terms of Business

• We complete client identification and anti-money laundering checks

Until a formal solicitor-client relationship exists:

• We owe you no professional duties

• Your communications are not privileged

• We are not acting on your behalf

• No duty of confidentiality arises (beyond general data protection obligations)

2.7 Third-Party Chatbot Technology

Our chatbot may be provided by third-party technology providers. While we select reputable providers:

• We do not control third-party systems entirely

• Third-party terms and privacy policies may apply

• Technical issues with third-party systems may affect chatbot availability

• We are not liable for third-party provider failures or data breaches beyond our control

2.8 Acceptable Use of Chatbot

When using the chatbot, you must NOT:

• Use offensive, abusive, or threatening language

• Attempt to manipulate, hack, or disrupt the chatbot system

• Use the chatbot for unlawful purposes

• Impersonate others or provide false information

• Attempt to extract proprietary information or reverse-engineer the system

• Spam or overload the chatbot with excessive queries

• Use automated systems to interact with the chatbot

We reserve the right to suspend or terminate chatbot access for users who violate these terms.

2.9 Availability and Modifications

• The chatbot service is provided "as is" and "as available"

• We do not guarantee uninterrupted or error-free operation

• We may suspend, modify, or discontinue the chatbot at any time without notice

• We may update chatbot functionality and these terms periodically